Angelus Medical Free Loaner Policy

Free Loaner Policy and Agreement

To help minimize downtime while your equipment is being serviced, Angelus Medical may provide a free loaner unit, subject to the following terms and conditions:

Loaner Eligibility & Security

  • A signed Free Loaner Agreement is required prior to release of any loaner equipment.
  • A security deposit is required in the form of:
    • A valid credit card authorization or
    • A company check held on file for the duration of the loan.
  • If using a credit card, a completed and signed Credit Card Authorization Form must be provided for our records.

Responsibility for Loaner Equipment

  • The customer assumes full responsibility for the loaner equipment while in their possession.
  • Any damage, loss, or misuse of the loaner unit may result in repair or replacement charges.

Repair Authorization Timeline

  • Once notified of the diagnostic findings and repair cost, the customer must contact Angelus Medical within three (3) business days to approve or decline the repair.

If Repair Is Approved

  • The customer may continue using the loaner equipment at no charge while repairs are being completed.
  • The customer will be contacted once repairs are finished and their equipment is ready.
  • The customer is notified once the work is completed
  • The loaner equipment must be returned within three (3) business days of the notification.
  • Failure to return the loaner within this timeframe will result in the loaner being automatically converted to a rental unit, and rental charges will apply.

If Repair Is Declined

  • The repair will be considered complete.
  • The loaner equipment must be returned within three (3) business days of the notification.
  • Failure to return the loaner within this timeframe will result in the loaner being automatically converted to a rental unit, and rental charges will apply.

Automatic Conversion to Rental

  • The free loaner will automatically convert to a rental if:
    • The loaner is not returned within three (3) business days after repair completion or
    • The customer does not respond within three (3) business days after notification.
  • The rental fee will be 10% of the loaner’s replacement value per day, billed until the unit is returned.

Loaner availability is subject to inventory. Terms are subject to change without notice.
  • You must sign a free loaner agreement & leave a check or valid credit card information as security deposit
  • You must provide us with a completed and signed credit card authorization form for our records for security deposit. (We must have a completed and signed credit card authorization form if using credit card)
  • You are responsible for damages to our loaner, if any.
  • Once you are notified of the repair costs, you must contact us within 3 business days with your decision to proceed with repairs or not.
  • If you decide to proceed with the repairs, you can keep the loaner while the repairs are being made. You will be contacted once the repairs are completed.
  • If you decide not to proceed with the repairs, the repair is considered complete and the loaner must be returned within 3 business days and/or it will be converted to rental and a rental fee will be rendered.

Please note, the free loaner will automatically convert into rental if loaner is not returned and/or not we do not hear back from you within 3 business days after completion of the repair. The rental fee will be 10% of the cost of the loaner on daily basis.