Refund policy

Return & Refund Policy

We understand sometimes the wrong item is purchased or it is no longer required once it arrives. At Angelus Medical & Optical, we understand that sometimes an item may not meet your expectations or needs. We aim to make your return process as smooth and transparent as possible. Please review our return and refund guidelines below.

Return Eligibility

You may return most eligible items within 10 calendar days of receiving your order, subject to the following conditions:

  • Items must be unused and in original packaging with safety seals unbroken.
  • A return request must be initiated by emailing info@angelusmedical.com within the 10-day window.
  • The return must be received by us within 10 calendar days from the date of return approval.
  • Store credit only is issued for approved returns. Cash refunds are not available.
  • A 20% restocking fee will apply to all returned items.

Items Not Eligible for Return

  • Custom-built or special-order items
  • Opened, used, or damaged items
  • Items missing components or original packaging
  • Clearance items (all sales final)
  • Items returned after 10 days
  • Products not suitable for return due to health or hygiene reasons

Return Process

  1. Email info@angelusmedical.com with your invoice number and reason for return.
  2. Wait for approval from our returns team.
  3. Once approved, securely package the item and ship it to the provided return address.
  4. Include the invoice number and approval confirmation inside the package.

Return Shipping Responsibility

  • Customers are responsible for all return shipping costs.
  • We do not provide prepaid return labels.
  • Customers may use any carrier of their choice with tracking.
  • Return approval is void if the item arrives damaged due to poor packaging.

Inspection & Refund Timeline

  • All returned items are subject to inspection and testing upon arrival.
  • Inspections are completed within 5 business days of receipt.
  • If the return passes inspection, store credit will be issued within 5 business days.

Exchanges

  • We do not offer exchanges. Customers may use their store credit to place a new order.

If you have any questions about our return or refund process, please contact us at info@angelusmedical.com.

Thank you for choosing Angelus Medical & Optical.