Service, Repair & Loaner Agreement Policy

Angelus Service, Repair, and Loaner Agreement Policy

To ensure smooth and timely service, please review our policy. This policy outlines the terms and conditions for equipment repair services and loaner equipment provided by Angelus Medical & Optical. Our goal is to ensure transparent pricing, efficient service, and clear communication throughout the repair process.
Key Terms Summary
  • We require a Credit Cart Authorization Form on file before starting any service.
  • Pickup and delivery fees apply when transportation is needed.
  • When available, we provide complimentary loaner unit while your equipment is being serviced.
  • A $150 diagnostic fee per item applies to evaluate the equipment
  • After Diagnosis, we will provide a clear, exact repair quote for your approval.
  • If you approve the repair, the diagnostic fee is waived.
  • If you choose not to proceed with the repair, you are responsible for the diagnostic fee and any applicable pickup / delivery charges.

Angelus Medical Service and Repair Policy

  1. Authorization Requirement

    A valid credit card authorization must be provided and maintained on file prior to the initiation of any inspection, diagnostic, repair, or service activity.

  2. Transportation Fees

    Pickup and delivery services are available when required. Applicable transportation fees will be disclosed and charged accordingly.

  3. Loaner Equipment

    Complimentary loaner equipment may be provided during the service period, subject to availability. Loaner equipment remains the property of Angelus Medical and must be returned in accordance with loaner agreement terms.

  4. Diagnostic Fee

    A diagnostic fee of $150.00 per item applies to all equipment evaluations.

  5. Repair Authorization

    Upon completion of the diagnostic evaluation, an itemized repair estimate will be provided.
    • If the repair is authorized, the diagnostic fee shall be waived and applied toward the total repair cost.
    • If the repair is declined, the customer remains responsible for the diagnostic fee and any applicable pickup and delivery charges.

  6. Additional Information

    Your credit card is not charged until service is complete.

    Loaner Agreement Policy (When Available)

    To help minimize service downtime, complimentary loaner equipment may be provided while your equipment is undergoing repair. Loaner availability is limited and not guaranteed.

    Commonly Available Loaner Equipment

    Loaner units may include, but are not limited to:

    • Exam Tables
    • Exam Chairs
    • Autoclaves
    • EKG Machines
    • ESUs

    Loaner Conversion to Rental

    The complimentary loaner will convert to a daily rental charge equal to 10% of the replacement cost of the loaned unit if any of the following conditions are not met:

    • After the diagnostic is completed and the repair cost is provided, the customer must notify Angelus Medical of how they wish to proceed within three (3) business days.
    • If the customer elects not to proceed with the repair, the loaner equipment must be returned within three (3) business days of notification.
    • Once the repair is completed and the customer is notified, the loaner equipment must be returned within three (3) business days of completion notice.

    Loaner Agreement Terms

    • All loaner equipment remains the exclusive property of Angelus Medical; Optical at all times.
    • The customer assumes full responsibility for loss, damage, or misuse of loaner equipment while it is in their possession.
    • Loaner equipment must be returned in good working condition, excluding normal wear and tear.
    • A signed loaner agreement and additional authorization may be required prior to the release of any loaner equipment.

    For full service details, visit: 👉 Medical Equipment Repair

    Last updated: April 2026