Long Distance Shipping - Through 3rd Party
Nationwide Shipping Through Trusted Freight Partners
Angelus Medical offers long‑distance medical equipment shipping through licensed third‑party freight carriers experienced in handling large, sensitive healthcare equipment. This service is designed for customers outside our local delivery area who require professional freight coordination for exam tables, procedure chairs, imaging tables, and other non‑parcel medical equipment.
Our team manages the logistics process from pickup through carrier handoff, ensuring equipment is properly prepared, documented, and shipped according to freight standards.
Freight Shipping Process
All long‑distance shipments are handled by independent freight companies selected based on equipment type, destination, and service requirements. Angelus Medical coordinates preparation and scheduling to help ensure a smooth shipping experience.
Once your shipment is picked up by the freight carrier:
- A tracking number is provided
- Shipping instructions and carrier details are sent to the email address on file
- Delivery timelines and handling guidelines are managed directly by the freight provider
Important Shipping Information
- Freight shipping fees are determined by distance, size, weight, and carrier availability
- Delivery is always curbside unless upgraded freight services are requested and pre-arranged
- Angelus Medical does not control carrier transit times
- No changes can be made once equipment is picked up
- Shipping charges are non‑refundable once freight is booked or dispatched
Palletizing & Crating Services
To protect medical equipment during transit, palletizing and/or crating may be required depending on the item being shipped.
Preparation Options Include:
- Palletizing for standard freight transport
- Custom crating for high‑value, oversized, or sensitive equipment
- Secure wrapping and stabilization to reduce movement during transit
Additional Costs:
- Palletizing or crating costs are not included in shipping fees
- Preparation charges vary based on equipment size, weight, and handling requirements
- All applicable preparation costs are quoted in advance for approval
Important Shipping Information
- Freight shipping fees are determined by distance, size, weight, and carrier availability
- Delivery is typically curbside unless upgraded freight services are arranged
- Customers are responsible for ensuring dock access or receiving staff if required
- Angelus Medical does not control carrier transit times once equipment is picked up
- Shipping charges are non‑refundable once freight is booked or dispatched
Terms & Conditions - Customer Responsibility
To help prevent shipping delays, additional carrier fees, or claim issues, customers are required to review and follow the responsibilities below prior to shipment:
- Confirm the delivery address before payment is made.
Additional charges may apply if the shipping address needs to be changed after payment. - Shipping addresses cannot be changed once the shipment has been picked up by the carrier.
- Ensure adequate delivery access is available, including loading dock access, liftgate service, or ground‑level delivery, as applicable.
- Arrange receiving staff or personnel if required by your facility.
- Ensure someone is available at the delivery location to receive and inspect the shipment at the time of delivery.
- Notify Angelus Medical in advance of any special site requirements, restrictions, or delivery instructions.
Delivery Inspection Checklist
Proper inspection at delivery is critical. Failure to follow the steps below may result in forfeiture of a freight damage claim.
- Take photos of the freight as it is being unloaded from the truck.
- Examine the outer packaging thoroughly upon arrival.
If the shipment shows signs of damage, do not sign for the delivery and refuse the shipment. - Inspect all sides of the shipment, including:
Shipping container
Pallet condition
Shrink wrap or outer packaging
Tip tags and warning labels - Photograph all visible packaging damage before unpacking, and document any damage to the freight itself.
- For shipments with multiple pallets or containers:
Do not refuse the entire shipment if only part is damaged
Refuse only the damaged pallets or containers
Clearly note which items were refused and which were accepted in good condition
Damage in Shipment – Immediate Action Required
- Contact Angelus Medical immediately if any damage is identified:
Email: info@angelusmedical.com
Phone: 310‑769‑6060 - All damage or issues must be reported within 48 hours of delivery.
Customers are strongly encouraged to inspect and test equipment promptly upon receipt.
Critical Delivery Receipt Instructions
- Do not sign the delivery receipt until all freight has been fully inspected.
- All visible damage or shortages must be clearly noted on the delivery receipt while the driver is present.
- Request the driver to initial next to all damage or shortage notations.
- Never sign a clean delivery receipt if damage or shortage exists. Doing so may result in automatic claim denial.
- Do not write “Subject to Inspection” on the delivery receipt.
Freight claims will not be honored if this language appears on the receipt.
Post‑Delivery Guidelines
- Inspect all contents immediately and report any damage or shortages to Angelus Medical.
Do not delay inspection for weeks or months. - Retain all original packaging materials, as the carrier or insurance provider may request an inspection.
- Do not move, repair, or alter damaged equipment unless authorized by the freight carrier or insurance provider, or until the claim is resolved.
Frequently Asked Questions
1. Who provides the long‑distance shipping service?
Long‑distance shipping is handled by third‑party freight carriers specializing in medical and commercial equipment transport. Angelus Medical coordinates preparation and scheduling but does not operate freight vehicles.
2. Is palletizing or crating required for all shipments?
Not always. Palletizing or crating depends on the type, size, and fragility of the equipment. If required, the cost will be quoted and approved prior to shipment.
3. Will I receive tracking information?
Yes. Once the freight carrier picks up the shipment, tracking details and shipping instructions are emailed to the customer so progress can be monitored directly.
4. Does Angelus Medical guarantee delivery dates?
No. Transit times are determined by the freight carrier. Angelus Medical cannot guarantee delivery dates or time windows once the shipment is in transit.
5. What happens if there is freight damage?
Customers should inspect equipment upon delivery and note any visible damage on the carrier’s paperwork before signing. Damage claims must be submitted according to freight carrier guidelines.
Shippping & Returns FAQs
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and company checks.
Yes, we offer international shipping through third parties. Shipping costs and delivery times may vary depending on your location. Please contact us for additional information.
Once your order has been picked up by the carrier, you will receive a tracking number via email , depending on shipping company, you can use this tracking number to monitor the status of your delivery.
Can't find your questions?
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