Shipping & Delivery Policy

Please note: Due to the recent supply chain and rising gas prices, the shipping costs have increased as well.😲  But, we are always looking for the best available prices for you.

Delivery Options:  🚚

  • Local Pickup
  • Local Delivery
  • Third party small items: USPS, UPS, FEDEX for small items
  • Third party Freight Shipping - Varies



    • We provide white glove delivery within 50 miles from our facility to commercial facilitie only
    • Hours:   Monday - Friday, 8:00 - 3:30 (Additional fees may apply outside of these hours)
    • It is the customer's responsibility to provide ramps, secure elevators, etc to accommodate deliveries. 
    • There is a pickup and delivery charge when applicable.
    • Taxes are applicable to all pickup and deliveries provided by our employees and/or company vehicles. IT IS THE LAW.
    • There is additional cost for heavy items including, but not limited to: (Surgery tables, Procedure Chairs, large sterilizers, large blanket warmers, etc.)
    • There is additional charge if there is a need for additional delivery person. (Odd shaped items and/or oversize items such as stretchers, some beds require additional delivery people.)
    • The pickup & delivery pricing is based on:
      • 1 load, 1 trip and 1 person delivery
      • No stairs or narrow hallways
      • Service Elevator
      • Regular Hours (8:00 – 3:30 pm during business days)
      • Regular non-heavy items.
    • 1 Load is approximately 1/2 of a pick up truck. (i.e: 2 tables or 2 procedure chairs)
    • Our liability insurance prevents us from deliveries with following conditions:
      • Residential buildings - DO NOT DELIVER
      • Climbing the stairs (Heavy Items) - Heavy items are delivered to the bottom of the stairs
      • Small hallways & doors requiring special handling - Items will be delivered to the treshold.

Third Party Small Items:
 We use third party for delivery of small items. We provide you with the tracking information if available.
Third Party Large Items - Freight Shipping:
We get estimates from the third party shipping carriers on your behalf based on your requirements.  We provide you with up to 3 options to choose from when available. 
We charge for palletizing the equipment, and provide you with the pictures of the pallet(s) prior to leaving our facility as well as the tracking information once it is picked up. 
By default, we acquire shipping estimates based on Dock-to-Dock delivery to commercial buildings and no isurance.
Options (Commercial Buildings only):
  • Dock-to-Dock: (Default)
  • Curbside:
    • The shipment is delivered to the curbside only on a pallet.
  • Inside Delivery:
    • The shipment is delivered inside the building on a pallet
  • White Glove:
    • The shipment is delivered inside the office and placed at the desired location
    • Packaging material and pallets are removed from premises
 - Options (Residential): The cost of delivery to a residential building is always higher. We need to acquire the cost on individual basis. 
Important Notes:
We pack all items securely to prevent them from being damaged during shipping. Unfortunately, regardless of all our efforts, accidents happen. 
  • Shipping and Delivery Charges are non-refundable as the shipping company will charge us directly for the shipment.
  • We are not responsible for damages which may occur after the product is picked up by third party.
  • If you choose to purchase insurance for your shipment, we will assist you to the best of our capability to recover your loss.
  • Standard shipping cost automatically provided on the website is based on the following, any variation could change the shipping cost.
    • Dock to Dock delivery
    • Commercial Facility
    • No Insurance
Guidelines for insured shipments:
  • Inspect the shipments immediately and notify the delivery driver in case of damages
  • If the shipment is damaged, note all the visible damages on the receipt and notify the delivery driver.
  • Take multiple pictures of the shipment, delivery truck, receipt and all related people and objects.
* Palletizing Fee: $200 / Pallet, $500 / crate
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