Monday – Friday, 7:30 am. – 3:30 p.m

• Pick up and Delivery charges apply if the equipment is picked up by our company.
• Taxes are applicable to all pickup and deliveries provided by employees and/or company vehicles.
• There is extra charge for Palletizing and Crating.
• The pickup & delivery pricing is based on 1 load, 1 trip and 1 person delivery, Service Elevator & Regular Hours .
  • 1 Load:Approximately 1/2 of a pick up truck.
  • Heavy Items:Surgery Tables, Hospital /Surgery Center Blanket Warmers or Sterilizers.
  • 2 people delivery:Some of the odd shaped equipment may require additional delivery person.
  • Service Elevator: The facility should have easy access for the delivery of the equipment. (i.e. Service elevator vs. stairs)
  • Regular Pickup/Delivery Hours: Weekdays between 7:30 – 3:30 p.m.

• We work with several third party shipping companies
  • We request white glove delivery & Insurance for our shipment unless specified otherwise in written format. – White glove is to deliver to your office, unwrapping them and removing the debris.
  • We conduct a complete QA of the equipment prior to packaging and palletizing them.
  • Equipment are palletized and ready for shipment at our facility prior to shipment. 
• All shipments are insured and must be inspected by the recipient prior to signing the delivery document.
  • Please take pictures and document any possible damages during the shipping if any.
  • MAKE SURE TO INSPECT THE ITEMS PROPERLY BEFORE YOU SIGN THE SHIPPING DOCUMENTS.
  • Please note: your signature and approval of the delivery makes you responsible for the damages if any and we will no longer be able to hold the shipping company responsible.·        

• We must have a completed and signed credit card authorization form on file prior to start of any service.
• There is a $105.00 diagnosis fee which can be applied towards the cost of repair.
• You are provided with a free loaner, if available, while you are working on your equipment. Please refer to our free loaner policy for details.
• After the diagnosis, we will inform you of the repair costs and must acquire authorizationprior to proceeding with the repair.
• Service labor Cost:
  • Medical Equipment: $105.00 / hour
  • Optical Equipment: $125.00 / hour

Due to our limited number of loaners, the following terms and conditions apply:

• You will be provided with a free loaner if available
• You must sign a free loaner agreement & leave a check or valid credit card information as security deposit.
• You must provide us with a completed and signed credit card authorization form for our records for security deposit. (We must have a completed and signed credit card authorization form if using credit card)
• You are responsible for damages to our loaner, if any.
• Once you are notified of the repair costs, you must contact us within 3 business days with your decision to proceed with repairs or not.
• If you decide to proceed with the repairs, you can keep the loaner while the repairs are being made. You will be contacted once the repairs are completed.
• If you decide not to proceedwith the repairs, the repair is considered complete and the loaner must be returned within 3 business days and/or it will be converted to rental and a rental fee will be rendered.

* Please note, fees will be applied if the loaners are not returned and/or not we do not hear back from you within 3 business days after completion of the repair.

• Our equipment can only be serviced, repaired by Angelus Medical & Optical Equipment and/or our representative. The warranty is void, if the equipment is serviced, repaired, tampered with by another person/company.
• Angelus Medical & Optical Equipment is not responsible for damages occurred during shipping if delivery was not completed by Angelus Medical & Optical Equipment or their representatives.
• Our warranty does not cover mishandling and abuse of the equipment.

• Refurbished/used Items can be returned within the first 10 days from the purchase date.
• New items can not be returned once the order is placed with the manufacturer.
• Taxes and shipping cost is non-refundable.
• There is a 20% restocking fee applied to all returned items. NO EXCEPTIONS.
• Items can not be returned after 10 days for refund. NO EXCEPTIONS.
• ALL ITEMS RETURNED AFTER PURCHASE: we reserve the right to offer the customer store credit and/or a similar item of the comparable value.
• All customized items are non refundable and non exchangeable.